Privacy Policy

1. Introduction

Welcome to Aura Vision. We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, safeguard, and disclose your data when you visit our store in Mumbai, use our optical services, or interact with our website. Our practices align with applicable data protection laws in India, including the Information Technology Act, 2000.

2. Information We Collect

To provide you with high-quality eyewear and optical services, we may collect the following types of information:

• Personal Details: Your name, email address, phone number, and physical address.
• Health & Optometric Data: Eye test results, prescription details, pupillary distance measurements, and previous eyewear history provided during your consultation.
• Transaction Data: Details of your purchases, payment methods, and billing information.
• Digital Data: Information collected automatically when you use our website, such as IP addresses, browser types, and device information.

3. How We Use Your Information

The information we collect is strictly utilized to fulfill our services as an eyewear provider:

• To process your orders for prescription glasses, sunglasses, and contact lenses.
• To maintain accurate eye health records for future consultations and adjustments.
• To communicate with you regarding your order status, appointments, or responses to inquiries.
• To improve our product offerings, website functionality, and in-store experience.

4. Data Sharing and Protection

We do not sell, rent, or trade your personal information to third parties. We may share necessary data with trusted service providers directly involved in fulfilling your order (e.g., lens manufacturing laboratories or courier services for delivery). These partners are strictly bound by confidentiality agreements.

Aura Vision implements reasonable physical, electronic, and managerial security measures to protect your sensitive optometric and personal data against unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to request access to the personal and prescription information we hold about you. You may also request corrections to any inaccuracies or ask for the deletion of your data, subject to legal and operational retention requirements. To exercise these rights, please contact us using the details provided below.